Recently, we got an all-too-familiar email when following up on an apartment complex bid we had put together on an elevator project. We had been asked to provide a bid for a new project, and about a year had passed since the project had been awarded. We were not the vertical transportation solution chosen. However, this type of email exchange is something that has become very common for us as the prospective customer checks their wallet at the end of the project and finds out it is empty.
In answering our question about how the project was going, the customer responded, “As you know, the contractor went with a conventional unit, which on the surface is cheaper. However, if all the costs were included, I’m sure we picked the wrong one. Anyway, I like what you are doing and will look forward to working with you in the near future.”