Hotels built prior to the Americans with Disabilities Act (ADA) have a decided disadvantage when meeting the needs of potential customers. With only stairs to transport guests to upper floors, people with some disabilities have limited choice of the rooms they can occupy. It also means that people who do not want to carry luggage up a flight of stairs may seek other accommodations.
This issue will likely grow. With the graying of America, the number of disabled persons will continue to increase from the 57 million current reported by the US Census Bureau. That is a whole lot of people that a hotel without an elevator may not be serving well, or at all.
Since the passage of the ADA in 1990, it has become an expectation that access will be provided. However, many older hotels are not accessible beyond the first floor, and although it is perfectly legal for older hotels to be grandfathered in and avoid ADA requirements, it may not make for the best customer experience. This can also lead to a lower rate per room for higher floors. To combat this problem, one hotelier was able to meet his patrons needs by placing a modular elevator on the exterior of the existing structure.
An ancillary benefit of the modular elevator addition is that employees were no longer lugging heavy laundry carts and other items up and down stairs. The elevator increased staff productivity and morale while also reducing the potential for work-related accidents and injuries. It was a win for the hotel, not only because it opened new possibilities for customer and employees, but because the installation was easy and fast.
For a commercial-quality modular solution, another benefit is time. A hotel does not have to close its doors for an extended period of time during installation, as a modular elevator is lowered into place by a crane in under half a day, and installation can be completed in a week.
The end result is a more profitable, safer hotel that provided access to more potential customers and a way for workers to be more efficient and productive.